UNIVERSITY REGISTERED SHORT LEARNING PROGRAMMES
Converged Networks Strategy Programme (CNSP)
The Converged Networks Strategy Programme (CNSP) is designed to assist executives and engineers to make sense of a complex business and technological environment. The course is built on 3 pillars:
- Preparing your organisation for next-generation networks;
- Optimising your current technological infrastructure;
- Leveraging your technology infrastructure to open up new revenue streams.
The programme focuses firstly on the technologies involved in these networks and secondly on the strategic issues linked to these technologies. The course also focuses on managing the relevant business competencies necessary to drive technology and innovation within a very competitive ICT environment. The aim is to build organisational capabilities and employee competence in various fields of Converged Networks.
The programme deals with Content and Context. Participants will also be required to do empirical research on (i) implementing new products and services leading to new revenue streams or (ii) on enhancing the value proposition of existing products and services or (iii) on improving client and customer interaction and satisfaction levels. This will be presented, together with a theoretical framework, as a Business Case to the organisation.
The programme is positioned for Engineers and Senior Management with 1200 notional hours.
Programme in Commercial Acumen in Telecommunications
This course is aimed at enabling non-technical managers and executives in a Telco Operator to excel at their task. The course enables executives and managers to obtain critical insights into the latest developments in the strategic, financial, customer service and marketing strategy fields.
1. Understanding the changing marketplace.
2. Developing Strategic Value in a Converged World.
3. Delivering the Customer Experience
The programme is positioned at Middle and Senior Management with 600 notional hours.
Programme in Enterprise and Technology Management (PETM)
The Programme in Enterprise and Technology Management (PETM) is proposed as part of Management Programmes for furthering the competencies of targeted candidates and improving their ability of accelerated succession planning within the business. It is designed for current and future managers within the telecommunication industry and specifically targeted participants within the organisation and aims to create an understanding of the dynamics between the business environment and the integration of technology and the role the latter plays in terms of taking the business forward.
The programme, therefore, focuses on enterprise issues such as telecommunication business models, finances, human capital (self and others), marketing and customers as well as technology issues. Participants will integrate the theory and practical case studies and apply this to either improving customer service or making the current operational environment more efficient. These practical assignments will build up towards a Business Case that is presented to the organisation towards the end of the programme.
The programme outcomes are defined around the two core areas of (i) Technology and (ii) Enterprise (Business).
The programme is positioned at Middle management with 500 notional hours.
Technical Programme for Management Development
The Technical Programme for Management Development (with specialisation in Technology and Business Management) [TPMD] aims to equip participants with knowledge and skills to enable them to manage the relationship between the technical and technology environments on the one side and customers, shareholder value creation and return on investment (ROI) on the other.
It is designed for current and future leaders within the organisation and aims to create an understanding of the dynamics between the business environment and the integration of technology and the role the latter plays in terms of taking the business forward through interaction with customers, both internal and external.
The programme, therefore, focuses on enterprise issues such as finance, marketing and customers as well as technology and architectural issues. Participants will integrate the learnings and prepare an Action Learning Project (ALP) to be submitted.
The programme is positioned for Future Leaders with 600 notional hours.